Due to the nature of Slide the City® event and the outdoor location of the event, all tickets not protected by TicketGuardian, including fees, are non-refundable and all sales are final. Tickets protected by TicketGuardian are refundable per TicketGuardian terms & conditions.
By nature, Slide the City® event is subject to natural conditions and may be canceled due to weather conditions. Our event directors reserve the right to cancel any Slide the City® event without refund should conditions create a potential level of danger to our participants that, in their opinion, warrants that action. Efforts to reschedule the event will be made for the next available date at the venue where weather conditions permit. Participant tickets will automatically be transferred to the rescheduled event. In the event that a participant cannot attend the new date tickets are transferable to another person HERE.
Please check the event page on our website and social media for updates on conditions for your event. Please provide us with your email address so we can send you updates and we will try to get you notice as soon as a decision is made regarding your event. You can also send us your questions at email@example.com.
Please understand that Slide the City® requires a high safety standard to ensure that the events benefit all participants and the area surrounding the event. In planning and setting up and event there are many factors that are out of our control. Some of these may lead to the cancellation of an event after the primary costs of setting up and preparing for the event have been incurred. As a result, this policy of no refunds is in place to allow us to plan for and conduct as many Slide the City® events as possible in the best conditions with a good result for all parties.